Nightshift Customer Support Associate - Healthcare Technology Solutions

Join Acquire Intelligence as a Nightshift Customer Support Associate and play a pivotal role in empowering healthcare professionals with cutting-edge technology solutions. Based in the vibrant hub of Canggu, Bali, Indonesia, you’ll provide 24/7 support to ensure seamless integration of our technology into healthcare workflows. This is your chance to be part of a dynamic team that’s revolutionizing the healthcare industry with innovative tools like Zendesk, Salesforce, and Slack.

As a Nightshift Customer Support Associate, you’ll be the first line of defense for our clients, troubleshooting issues, and ensuring they get the most out of our healthcare technology solutions. You’ll work closely with our product team to continuously improve our offerings, and with our sales team to ensure a smooth transition for new clients. This role is perfect for someone who thrives in a fast-paced environment and is passionate about making a difference in the healthcare sector.

We offer a competitive salary, a supportive work environment, and the opportunity to work with a diverse and talented team. If you’re ready to take on the challenge and make a real impact, we’d love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide 24/7 customer support to healthcare professionals using our technology solutions
• Troubleshoot and resolve technical issues promptly and efficiently
• Assist clients with onboarding and training to ensure seamless integration of our technology
• Collaborate with the product team to gather feedback and suggest improvements
• Work closely with the sales team to ensure a smooth transition for new clients
• Monitor and report on customer satisfaction metrics
• Maintain a comprehensive knowledge base to support our customers
• Participate in continuous learning and development to stay updated with the latest technology trends

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support or a related field
• Proven experience with customer support software such as Zendesk, Salesforce, or Slack
• Excellent communication and problem-solving skills
• Strong knowledge of healthcare technology and industry trends
• Ability to work under pressure and manage multiple tasks simultaneously
• Fluency in English, both written and spoken
• Bachelor’s degree in a relevant field
• Certification in customer service or a related field is a plus

🛠️ Keahlian

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